Disk Pro & ICEMAG 3
Fast Free Worldwide Shipping
Free shipping on orders over $100 in the United States (AK, HI, PR, etc. are excluded from free shipping) European Union, Canada, United Kingdom, Japan, South Korea, Taiwan, Hong Kong, and Singapore.
Processing Time
- All orders will be processed within 3 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.
Taxes/Duties
- All products sold by SHARGE do not include duties and taxes. Only the amount of the product and shipping costs will be charged for your order.
- Please be aware that there may be extra customs fees due to the policy of different countries. The additional charges such as customs clearance fees, local shipping charges, or admin charges would be borne by you.
Tracking Package
- After the tracking number comes out, it usually takes a few days(within 3-5 business days) for the new information to be updated. Please wait patiently
- Due to the special nature of international transportation, the update of package information will be delayed. When the package leaves the shipping country, the detailed tracking information will generally be updated when it arrives at the destination country.
- Most packages can be tracked on this website
https://sharge.com/apps/checkorder You can also try this link: http://www.xiongjiu168.com:8082/en/trackIndex.htm ; If the information cannot be checked, please contact us at info@sharge.com
Lost Package/Unusual Package
- In the unfortunate event that an item is lost in transit, SHARGE will replace it at no cost to you, please contact our support team at: info@sharge.com
- SHARGE will not be responsible for delivery failures due to incorrect or incomplete addresses. Please check your address when placing an order
- If you purchase multiple items in one order, SHARGE will ship them separately based on inventory and they may not arrive at the same time.
Shipping Delay
- Due to customs processing timelines, the actual delivery time may vary depending on your local carrier. If you have any concerns about your order, please feel free to contact us at info@sharge.com
Please refer to the table below for the areas we ship to and the estimated shipping time
|
Country / Region
|
Orders under $100
|
Orders over $100 |
Shipping Time
|
|
United States |
$5<400g (Package weight) |
Free shipping (AK, HI, PR, etc. are excluded from free shipping) |
3~5business days |
| European Union | $5<400g (Package weight) $10≥400g (Package weight) |
Free shipping |
3~7 business days |
|
Canada/United Kingdom |
$5<400g (Package weight) |
Free shipping |
8~15 business days |
|
Japan, South Korea, Taiwan, Hong Kong, Singapore |
$5<400g (Package weight) |
Free shipping |
5~10 business days |
|
India |
Fixed fee: $39 |
Fixed fee: $39 |
15~20 business days |
| Rest of Asia |
Fixed fee: $19 |
Fixed fee: $19 |
10~15 business days |
|
Australia/New Zealand |
$5<400g (Package weight) |
Free shipping |
10~15 business days |
|
The Rest of the World |
Fixed fee: $19 |
Fixed fee: $19 |
15~30business days |
Shipping is not available to the following areas (including but not limited to)：
- All of Africa
- Syria
- Reunion Island
- French Polynesia
- Jamaica, Kuwait
- Monaco
- Guam
- Greenland
- Yemen
Shipping does not include overseas possessions/military bases
Shipping method: Express
30-Day Hassle-Free Returns
At SHARGE, we are committed to delivering high-quality and reliable products. If you experience any issues with our products, please contact our Customer Support Team at info@sharge.com for assistance.
1. 30-Day Money-Back Guarantee
We offer a 30-day return policy from the date of delivery, allowing you to return your order for a full refund under the following conditions:
Eligible for Return:
- The product is unused, unboxed, and in original condition.
- All original packaging, accessories, manuals, and documentation must be included.
- The return request must be made within 30 days from the date of delivery (based on tracking information).
Non-Refundable Items:
- Damage from outside sources
- Products without sufficient proof of purchase
- Lost or stolen products
- Non quality-related issues
- Free products /Free Gift
- Discounted products.
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Damage from misuse of products (including, but not limited to: falls,extreme temperatures,water, operating devices improperly)
- Products returned without the complete original packaging are not eligible for return or exchange.
- Return & Exchange Requirements: You need to provide photos and a video of the product for return or exchange. After our review, we will assist you with the process. This helps prevent unsuccessful returns due to missing or damaged items during shipment.
Shipping Costs
- If the return is due to quality issues (Within one month after receiving the goods) or incorrect items sent, SHARGE will cover the return shipping fee.
- If the return is due to personal reasons (e.g., change of mind, incorrect purchase), the customer is responsible for the return shipping fee.
2. Return & Exchange Process
To initiate a return or exchange, please follow these steps:
1) Contact SHARGE Support
Email info@sharge.com with your order details, including:
Order number / Proof of purchase
Photos or videos showing the issue (if applicable)
Complete shipping address & contact number
2) Receive Confirmation & Return Address
Our support team will review your request and provide a return authorization and the appropriate return address.
The return must be shipped within 7 days of approval. Otherwise, your request may be voided.
3) Ship the Product & Provide Tracking
Customers must provide the valid tracking number and shipping receipt within 7 days of receiving the return approval.
Please ensure proper packaging to prevent damage in transit.
4) Inspection & Refund Processing
Upon receiving the returned item, our team will inspect it. If it meets our return conditions, a refund will be issued.
Refunds are processed within 10 business days to the original payment method (PayPal, credit card, etc.).
# Important Notes
Returns without prior approval will not be accepted.
Shipping and handling fees are non-refundable.
If the product is returned in a damaged or incomplete condition, SHARGE reserves the right to refuse a refund or deduct a restocking fee.
3. Warranty Policy
SHARGE provides a limited warranty for its products, covering manufacturing defects and quality issues within the specified period.
|
Product Category |
Warranty Period |
|
Power Banks |
12 months |
|
Chargers |
12 months |
|
Cables |
6 months |
|
SSD Enclosures |
12 months |
|
Accessories |
12 months |
# Warranty Limitations
Warranty does not cover damages caused by misuse, accidents, unauthorized modifications, or external factors (e.g., water damage, extreme temperatures).
Warranty claims require a valid proof of purchase.
If your product is defective within the warranty period, please contact info@sharge.com with:
- Your order number and purchase proof.
- A photo or video showing the issue.
- Your shipping address and contact details.
SHARGE will either repair, replace, or provide an appropriate solution based on the warranty terms.
4. Replacement & Reissue Policy
If a product fails within the warranty period, we will replace it. In cases where returning the defective item is not feasible, we offer direct replacement with a nominal shipping fee as follows:
| Product | Shipping fee |
| Shargeek 140, Shargeek 170,，Pouch, 100W Charging Station,ICEMAG 3,Shargeek 100, HyperTower 170W | Shipping fee is $30 |
| SHARGE Disk, Disk Plus，ICEMAG 2，Flow, 100W Pro,140W PD 3.1, Retro 67, MOSS Charger 40W, Power Bank Solar Panel(Shargeek 170/Shargeek 140), CarbonBlade, CarbonMag (10K), CarbonMag (5K), Pouch Mini, Retractable 65，Flow mini 2,Flow 3 | Shipping fee is $10 |
| Cables, accessories(except Power Bank Solar Panels) | Shipping fee is $5 |
Contact info@sharge.com and provide order details & defect proof. If a return is required, ship the defective unit and provide the tracking number. Upon confirmation, we will arrange a replacement shipment. (If the product has a quality issue within one month of receipt, we will cover the return shipping cost.)
5. Order Cancellation & Modifications
1) Before Shipment: If you need to cancel or modify your order, contact info@sharge.com as soon as possible. Changes can be made for free if the order has not been shipped.
2) After Shipment: Once the order has left the warehouse, it cannot be canceled or modified. If needed, you can initiate a return under our 30-day return policy after receiving the item.
US return address: 13200 Loop Road, Fontana, 92337, CA
EU returns address: 4 Rue de la Luzernière, 93440 Dugny, France
2-Year Warranty Coverage
At SHARGE, we are committed to delivering high-quality and reliable products. If you experience any issues with our products, please contact our Customer Support Team at info@sharge.com for assistance.
1. 30-Day Money-Back Guarantee
We offer a 30-day return policy from the date of delivery, allowing you to return your order for a full refund under the following conditions:
Eligible for Return:
- The product is unused, unboxed, and in original condition.
- All original packaging, accessories, manuals, and documentation must be included.
- The return request must be made within 30 days from the date of delivery (based on tracking information).
Non-Refundable Items:
- Damage from outside sources
- Products without sufficient proof of purchase
- Lost or stolen products
- Non quality-related issues
- Free products /Free Gift
- Discounted products.
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Damage from misuse of products (including, but not limited to: falls,extreme temperatures,water, operating devices improperly)
- Products returned without the complete original packaging are not eligible for return or exchange.
- Return & Exchange Requirements: You need to provide photos and a video of the product for return or exchange. After our review, we will assist you with the process. This helps prevent unsuccessful returns due to missing or damaged items during shipment.
Shipping Costs
- If the return is due to quality issues (Within one month after receiving the goods) or incorrect items sent, SHARGE will cover the return shipping fee.
- If the return is due to personal reasons (e.g., change of mind, incorrect purchase), the customer is responsible for the return shipping fee.
2. Return & Exchange Process
To initiate a return or exchange, please follow these steps:
1) Contact SHARGE Support
Email info@sharge.com with your order details, including:
Order number / Proof of purchase
Photos or videos showing the issue (if applicable)
Complete shipping address & contact number
2) Receive Confirmation & Return Address
Our support team will review your request and provide a return authorization and the appropriate return address.
The return must be shipped within 7 days of approval. Otherwise, your request may be voided.
3) Ship the Product & Provide Tracking
Customers must provide the valid tracking number and shipping receipt within 7 days of receiving the return approval.
Please ensure proper packaging to prevent damage in transit.
4) Inspection & Refund Processing
Upon receiving the returned item, our team will inspect it. If it meets our return conditions, a refund will be issued.
Refunds are processed within 10 business days to the original payment method (PayPal, credit card, etc.).
# Important Notes
Returns without prior approval will not be accepted.
Shipping and handling fees are non-refundable.
If the product is returned in a damaged or incomplete condition, SHARGE reserves the right to refuse a refund or deduct a restocking fee.
3. Warranty Policy
SHARGE provides a limited warranty for its products, covering manufacturing defects and quality issues within the specified period.
|
Product Category |
Warranty Period |
|
Power Banks |
12 months |
|
Chargers |
12 months |
|
Cables |
6 months |
|
SSD Enclosures |
12 months |
|
Accessories |
12 months |
# Warranty Limitations
Warranty does not cover damages caused by misuse, accidents, unauthorized modifications, or external factors (e.g., water damage, extreme temperatures).
Warranty claims require a valid proof of purchase.
If your product is defective within the warranty period, please contact info@sharge.com with:
- Your order number and purchase proof.
- A photo or video showing the issue.
- Your shipping address and contact details.
SHARGE will either repair, replace, or provide an appropriate solution based on the warranty terms.
4. Replacement & Reissue Policy
If a product fails within the warranty period, we will replace it. In cases where returning the defective item is not feasible, we offer direct replacement with a nominal shipping fee as follows:
| Product | Shipping fee |
| Shargeek 140, Shargeek 170,，Pouch, 100W Charging Station,ICEMAG 3,Shargeek 100, HyperTower 170W | Shipping fee is $30 |
| SHARGE Disk, Disk Plus，ICEMAG 2，Flow, 100W Pro,140W PD 3.1, Retro 67, MOSS Charger 40W, Power Bank Solar Panel(Shargeek 170/Shargeek 140), CarbonBlade, CarbonMag (10K), CarbonMag (5K), Pouch Mini, Retractable 65，Flow mini 2,Flow 3 | Shipping fee is $10 |
| Cables, accessories(except Power Bank Solar Panels) | Shipping fee is $5 |
Contact info@sharge.com and provide order details & defect proof. If a return is required, ship the defective unit and provide the tracking number. Upon confirmation, we will arrange a replacement shipment. (If the product has a quality issue within one month of receipt, we will cover the return shipping cost.)
5. Order Cancellation & Modifications
1) Before Shipment: If you need to cancel or modify your order, contact info@sharge.com as soon as possible. Changes can be made for free if the order has not been shipped.
2) After Shipment: Once the order has left the warehouse, it cannot be canceled or modified. If needed, you can initiate a return under our 30-day return policy after receiving the item.
US return address: 13200 Loop Road, Fontana, 92337, CA
EU returns address: 4 Rue de la Luzernière, 93440 Dugny, France
Lifetime Customer Support
If you have a question or comment for us, Please contact us by email as a matter of priority and you will receive support and a response within 48 hours.
Support Email: info@sharge.com
