Return & Refund Policy
SHARGE strives to provide quality-assured and good performance products. If you are caught in some problems when using our products, please contact our support staff for help.
30-DAY MONEY BACK GUARANTEE
All orders you purchase on SHARGE may be returned unboxed and unused
for any reason for a full refund within 30 days from the date of order delivery. The time of delivery is subject to the logistics tracking information. Shipping charges are not refundable after shipment.
Returned items must be in original packaging, including all accessories, manuals, and documentation.
SHARGE will not cover shipping costs.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
NON-REFUNDABLE:
- Damage from outside sources
- Products without sufficient proof of purchase
- Lost or stolen products
- Non quality-related issues
- Free products
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Damage from misuse of products (including, but not limited to: falls,extreme temperatures,water, operating devices improperly)
- In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
RETURNS
After receiving the return confirmation from SHARGE, the buyer will be given the return address and will need to return the item to the specified address and then send the tracking slip number to info@sharge.com so that we can track it and check the order.
Please include the following information in your return request.
- Order number/Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
*Please contact our Customer Support team at info@sharge.com before you submit your return or exchange. Otherwise, we are not responsible to take charge of the related cost may cause.
Please provide the valid tracking number and shipping receipts for the returning package within 7 days from the Return&Exchange approval date. Otherwise, your return request will be voided. Please note that the cost of this return has to be paid by the customer.
REFUNDS
Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.) Please note that refund excludes all shipping and handling fees, only including the product's cost.
Late or missing refunds (if applicable) Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you still haven't received a refund please contact our Customer Serive Team at info@sharge.com
REISSUE
If you encounter any issues with your product, kindly reach out to our Customer Service Team at info@sharge.com. Once we confirm the product failure, we will promptly arrange a replacement or issue a new product for you. For replacement please refer to the Return policy above.
If returning the product is not feasible in your area, we will provide a direct reissue of the product to you. However, please note that a nominal shipping fee will apply. Further details are outlined below.
| Product | Shipping fee |
| Shargeek 100, Shargeek 130, Shargeek 170, Internet Hostkey，Shargeek 140，Pouch | Shipping fee is $30 |
| SHARGE Disk, ICEMAG, Flow, Flow Mini, Starship Seer, Capsule Gravity, Space Elevator, 100W Pro,140W PD 3.1, Retro 67, Retro 35, MOSS Charger 40W, Power Bank Solar Panel(Shargeek 100/Shargeek 170) | Shipping fee is $10 |
| Cables, accessories(except Power Bank Solar Panels) | Shipping fee is $5 |
CANCELLING OR AMENDING ORDERS
If you have ordered the wrong item, please contact us (info@sharge.com) to cancel or change your order; you can cancel or change your order for free before it is shipped.
In order to maintain a quick turnaround on order processing and shipping, once the package leave the warehouse, it cannot be canceled or amended.