Return & Refund Policy

SHARGE Return & Refund Policy

At SHARGE, we are committed to delivering high-quality and reliable products. If you experience any issues with our products, please contact our Customer Support Team at info@sharge.com for assistance.

1. 30-Day Money-Back Guarantee

We offer a 30-day return policy from the date of delivery, allowing you to return your order for a full refund under the following conditions:

Eligible for Return:

• The product is unused, unboxed, and in original condition.
• All original packaging, accessories, manuals, and documentation must be included.
• The return request must be made within 30 days from the date of delivery (based on tracking information).

• Damage from outside sources
• Products without sufficient proof of purchase
• Lost or stolen products
• Non quality-related issues
• Free products
• Repairs through 3rd parties
• Purchases from unauthorized resellers
• Damage from misuse of products (including, but not limited to: falls,extreme temperatures,water, operating devices improperly)
• In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

Shipping Costs

• If the return is due to quality issues or incorrect items sent, SHARGE will cover the return shipping fee.
• If the return is due to personal reasons (e.g., change of mind, incorrect purchase), the customer is responsible for the return shipping fee. 

2. Return & Exchange Process

To initiate a return or exchange, please follow these steps:

 

1) Contact SHARGE Support

Email info@sharge.com with your order details, including:

Order number / Proof of purchase

Photos or videos showing the issue (if applicable)

Complete shipping address & contact number

 

2) Receive Confirmation & Return Address

Our support team will review your request and provide a return authorization and the appropriate return address.

The return must be shipped within 7 days of approval. Otherwise, your request may be voided.

 

3) Ship the Product & Provide Tracking

Customers must provide the valid tracking number and shipping receipt within 7 days of receiving the return approval.

Please ensure proper packaging to prevent damage in transit.

 

4) Inspection & Refund Processing

Upon receiving the returned item, our team will inspect it. If it meets our return conditions, a refund will be issued.

Refunds are processed within 10 business days to the original payment method (PayPal, credit card, etc.).

 

# Important Notes

Returns without prior approval will not be accepted.

Shipping and handling fees are non-refundable.

If the product is returned in a damaged or incomplete condition, SHARGE reserves the right to refuse a refund or deduct a restocking fee.

3. Warranty Policy

SHARGE provides a limited warranty for its products, covering manufacturing defects and quality issues within the specified period.

Product Category	Warranty Period
Power Banks	12 months
Chargers	12 months
Cables	12 months
SSD Enclosures	12 months
Accessories	12 months

 

# Warranty Limitations

Warranty does not cover damages caused by misuse, accidents, unauthorized modifications, or external factors (e.g., water damage, extreme temperatures).

Warranty claims require a valid proof of purchase.

 

If your product is defective within the warranty period, please contact info@sharge.com with:

• Your order number and purchase proof.
• A photo or video showing the issue.
• Your shipping address and contact details.

SHARGE will either repair, replace, or provide an appropriate solution based on the warranty terms.

 

4. Replacement & Reissue Policy

If a product fails within the warranty period, we will replace it. In cases where returning the defective item is not feasible, we offer direct replacement with a nominal shipping fee as follows:

Contact info@sharge.com and provide order details & defect proof. If a return is required, ship the defective unit and provide the tracking number. Upon confirmation, we will arrange a replacement shipment. (If the product has a quality issue within one month of receipt, we will cover the return shipping cost.)

5. Order Cancellation & Modifications

1) Before Shipment: If you need to cancel or modify your order, contact info@sharge.com as soon as possible. Changes can be made for free if the order has not been shipped.

2) After Shipment: Once the order has left the warehouse, it cannot be canceled or modified. If needed, you can initiate a return under our 30-day return policy after receiving the item.