Return & Refund Policy

At SHARGE, we are committed to delivering high-quality and reliable products. If you experience any issues with our products, please contact our Customer Support Team at info@sharge.com for assistance.

1. 30-Day Money-Back Guarantee

We offer a 30-day return policy from the date of delivery, allowing you to return your order for a full refund under the following conditions:

Eligible for Return:

• The product is unused, unboxed, and in original condition.
• All original packaging, accessories, manuals, and documentation must be included.
• The return request must be made within 30 days from the date of delivery (based on tracking information).

• Damage from outside sources
• Products without sufficient proof of purchase
• Lost or stolen products
• Non quality-related issues
• Free products
• Repairs through 3rd parties
• Purchases from unauthorized resellers
• Damage from misuse of products (including, but not limited to: falls,extreme temperatures,water, operating devices improperly)
• In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

Shipping Costs

• If the return is due to quality issues or incorrect items sent, SHARGE will cover the return shipping fee.
• If the return is due to personal reasons (e.g., change of mind, incorrect purchase), the customer is responsible for the return shipping fee. 

2. Return & Exchange Process

To initiate a return or exchange, please follow these steps:

 

1) Contact SHARGE Support

Email info@sharge.com with your order details, including:

Order number / Proof of purchase

Photos or videos showing the issue (if applicable)

Complete shipping address & contact number

 

2) Receive Confirmation & Return Address

Our support team will review your request and provide a return authorization and the appropriate return address.

The return must be shipped within 7 days of approval. Otherwise, your request may be voided.

 

3) Ship the Product & Provide Tracking

Customers must provide the valid tracking number and shipping receipt within 7 days of receiving the return approval.

Please ensure proper packaging to prevent damage in transit.

 

4) Inspection & Refund Processing

Upon receiving the returned item, our team will inspect it. If it meets our return conditions, a refund will be issued.

Refunds are processed within 10 business days to the original payment method (PayPal, credit card, etc.).

 

# Important Notes

Returns without prior approval will not be accepted.

Shipping and handling fees are non-refundable.

If the product is returned in a damaged or incomplete condition, SHARGE reserves the right to refuse a refund or deduct a restocking fee.

3. Warranty Policy

SHARGE provides a limited warranty for its products, covering manufacturing defects and quality issues within the specified period.

Product Category	Warranty Period
Power Banks	12 months
Chargers	12 months
Cables	6 months
SSD Enclosures	12 months
Accessories	12 months

 

# Warranty Limitations

Warranty does not cover damages caused by misuse, accidents, unauthorized modifications, or external factors (e.g., water damage, extreme temperatures).

Warranty claims require a valid proof of purchase.

 

If your product is defective within the warranty period, please contact info@sharge.com with:

• Your order number and purchase proof.
• A photo or video showing the issue.
• Your shipping address and contact details.

SHARGE will either repair, replace, or provide an appropriate solution based on the warranty terms.

 

4. Replacement & Reissue Policy

If a product fails within the warranty period, we will replace it. In cases where returning the defective item is not feasible, we offer direct replacement with a nominal shipping fee as follows:

Contact info@sharge.com and provide order details & defect proof. If a return is required, ship the defective unit and provide the tracking number. Upon confirmation, we will arrange a replacement shipment. (If the product has a quality issue within one month of receipt, we will cover the return shipping cost.)

5. Order Cancellation & Modifications

1) Before Shipment: If you need to cancel or modify your order, contact info@sharge.com as soon as possible. Changes can be made for free if the order has not been shipped.

2) After Shipment: Once the order has left the warehouse, it cannot be canceled or modified. If needed, you can initiate a return under our 30-day return policy after receiving the item.